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Clients & Case Studies.
Moët Hennessy.
Development of a governance structure and CRM strategy for Moët Hennessy’s Houses & Markets to adopt in line with their d2c strategies. Launched new lifestyle brand Clos19 with global ecommerce site and a multi-tiered loyalty program - delivering growth in HNWI online sales and adding exclusivity and value to the customer experience.
Agent Provocateur.
Ecommerce and CRM strategies to drive growth in online sales and repeat purchases across the business. Introduction of new technologies (Magento / Salesforce) for more efficient business processes and optimised customer experience.
Ecommerce Due Diligence.
Independent ecommerce audits supporting Private Equity and Venture Capital firms in making investment decisions. Analysis of growth targets, performance to date and ecommerce strategy to advise on integrity of investment.